What happens if we can’t access the license server?

You would login to our support portal and check the posted status of the license server, optionally adding your email address to a notification list. In the event that you are the first to detect the down condition (ie. it wasn’t preemptively detected and resolved by us), you may submit a service request ticket on our support page.

Although the Nephele support agreement does not stipulate a guaranteed response time, it is a priority for us to ensure that the server is available 24×7 – and on the rare occasions when we do recycle the server for software updates, it is for very short periods over the weekend.