What happens if we can’t access the license server?

You would submit a service request ticket on our support page and / or call our technical support number 24 x 7, and we will respond within a stipulated period in accordance with the SLA in effect, providing you with an update on what to expect next and when, and / or provide workarounds if any, or report that the issue has been resolved.

In the event of a prolonged outage (for example, in the event of natural disasters or other uncontrollable factors, whether at your end or ours), we will at your request provide you with the resources to host Orion with the latest backup of your license database.