What are the differences in available support services with a Nephele subscription vs a standard OEM Orion license?

Availability of the following services require a standard Orion OEM license ie. they are not available under Nephele:

• Technical support under an Service Level Agreement with guaranteed response times.
• Custom porting services for non-standard C/C++ platforms.
• Custom development, training, integration and other professional services.
• Live phone support.