Since Agilis is hosting our services, what privileges are granted to us as the vendor?

As part of the core and premium services, your administrators may:

• Login to the Orion server with product administration privileges and manage your license pools and licenses as well as view your audit trail.
• Login to the Orion server with system administration privileges and manage your system job schedules such as backup frequency and retention periods​, audit trail purge frequency and retention periods, define event alerter rules, subject to capacity and throughput limits and constraints that we configure.

As part of the dedicated services, your administrators also have full root access to the Linux server machine hosting the Orion server, and may upload backup files, restore files from backups, install custom Orion server plug-ins, and are subject to more lax constraints and limits.