Since Agilis is hosting our services, does Agilis provide operations support for license service uptime?

Absolutely – that is one of the key benefits of subscribing to the Acropolis service. As part of the Acropolis service, you are entitled to an elevated response time priority for uptime issues. Regardless, it is a priority for us to ensure that the server is available 24×7 – and on the rare occasions when we do recycle the server for software updates, it is for very short periods over the weekend.

Agilis utilizes a monitoring system in order to receive an early warning on license server downtime, so that more often than not we can preemptively detect and resolve the issue before you are aware of it. The license server uptime status is posted on the technical support portal page.