What is the pricing model for Nephele?
Nephele is a monthly subscription with a starter tier priced at US$195/month that is intended for new product introductions by startups, and three higher-capacity tiers priced at US$995, US$1,995 and US$4,995 per month, for products offered by startups and small business that are in the various stages of market adoption prior to achieving maturity. Note that this is limited-time promotional...
Read MoreIs Orion configured for high availability under the Nephele service?
Nephele uses a single multi-tenant Orion server instance per cluster of ISV accounts. Based on our experience to date with the Acropolis hosting service, we anticipate the uptime to be in excess of 99.84% without the need for a failover configuration. That being said, Orion is capable of being configured for automatic failover; this an option under the dedicated hosting service tier as part of...
Read MoreHow reliable and safe is the Nephele service?
Like Acropolis, Nephele is hosted at a secure Tier 1 data center that is equipped with redundant hardware and power supplies, RAID disks and Internet backbone connections, appropriate firewalls and network security systems designed to protect from denial-of-service and other attacks. A monitoring service ensures 24 x 7 uptime.
Read MoreWhat happens if our license database is corrupt for any reason?
The Nephele-hosted Orion server is configured to create daily backups by default, and backups are retained for a 15-day retention period by default. Your administrator can override defaults subject to constraints that we configure. In the event of corruption for any reason whatsoever, Agilis will restore your database to the last available backup.
Read MoreWhat happens if we can’t access the license server?
You would login to our support portal and check the posted status of the license server, optionally adding your email address to a notification list. In the event that you are the first to detect the down condition (ie. it wasn’t preemptively detected and resolved by us), you may submit a service request ticket on our support page. Although the Nephele support agreement does not stipulate a...
Read MoreSince Agilis is hosting our services, does Agilis provide operations support for license service uptime?
Yes. Agilis utilizes a monitoring system in order to obtain an early warning on license server downtime, so that more often than not we can preemptively detect and resolve the issue before you are aware of it. The license server uptime status is posted on the technical support portal page.
Read MoreSince Agilis is hosting our services, what privileges are granted to us as the vendor?
As part of the Nephele service, your administrators may: Login to the Orion server with product administration privileges and manage your license pools and licenses as well as view your audit trail. Login to the Orion server with system administration privileges and manage your system job schedules such as backup frequency and retention periods, audit trail purge frequency and retention...
Read MoreHow does Nephele impact the day-to-day administration of licenses themselves?
Your administrator is still responsible for administering your customer licenses and the associated license configurations. Agilis only handles the operational aspects and ensures uptime of the license server and your license service database.
Read MoreIn which country are the data centers hosting Nephele located, and what are the export control law ramifications?
The data centers are located in the US. Export control laws are per those that apply to Orion. Specifically: The encryption software used by Orion is not subject to export control laws per U.S. Department of Commerce Bureau of Industry and Security’s Export Administration Regulations publication “Commerce Control List Category 5 – Information Security” published March 5,...
Read MoreIf we implement product activation functionality with the Nephele monthly subscription service, are our customer licenses also limited to monthly subscriptions?
No – you can issue licenses of any duration, with any features and quota limits – so long as you’re aware that your end customer installation won’t be able to talk to the Nephele service after your subscription is terminated. This does mean that you can issue perpetual non-leased licenses while your Nephele subscription is in effect, and the licenses will continue to...
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