Nephele Cloud-based Subscription Licensing Services – Frequently-Asked Questions
Nephele is in essence ecommerce-enabled Acropolis offered as a monthly subscription. Therefore, it is important to understand what Orion is and what it does (refer to the Orion home page and the Orion frequently-asked questions sections), as well as what Acropolis is (refer to the Acropolis home page and the Acropolis frequently-asked...
Read MoreHow do we move forward with a Nephele evaluation and purchase?
All you need to do is to sign up for an evaluation. The sign-up page explains the process. Essentially, you have a thirty day trial period that begins upon signup, after which you begin the subscription for the package that you selected. Immediately upon signup, you will receive instructions for accessing and logging in to your Orion server, together with login information for a support portal...
Read MoreIs Nephele an “easy to sign up and difficult to cancel” model, or can we discontinue using Nephele and switch to our own hosted Orion server without losing our data?
Data is owned by you. You may selectively export and download your data at any time while your subscription is in effect. Should you decide to cancel your Nephele service and host Orion yourselves, we will provide you with access to your database, which can effortlessly be migrated to your Orion server installation. Of course, you will still need an Orion OEM license in order to host the Orion...
Read MoreIf we are an existing Orion customer, can we switch from an Orion OEM license to Nephele?
Provided you meet the qualification criteria and you do not require features that are unavailable under Nephele, and your application is parameterized for service name and license server URL, this may be an option as an alternative to discontinuing use of Orion based licensing altogether due to cost (for example, if your product has not yet gained sufficient market traction). The mechanics of...
Read MoreDo you offer the option for us to pay annually in exchange for a discount?
Currently we’re not set up for annual payments for Nephele subscriptions. Note however, that you can purchase an annual OEM Orion license.
Read MoreWhat happens if / when your subscription fees increase after we sign up?
As long as your subscription continues uninterrupted, the subscription rates for your current subscription tier as well as all tiers above it are grandfathered.
Read MoreWhat happens if / when your subscription fees drop and / or your services are enhanced after we sign up?
You will be notified and your services will automatically be upgraded and fees adjusted at no extra charge.
Read MoreIf we sign up for a subscription while your promotional pricing is in effect, do our fees increase if / when the promotional period ends?
By subscribing now, you can lock in the promotional subscription rate for the service tier that you are currently signed up for as well as all tiers above it ie. your promotional subscription fees are grandfathered so long as your subscription is uninterrupted.
Read MoreWhen does your promotional pricing end, and what will be the pricing then?
We don’t have a specific date; however, the promotion is for a limited time after which the fees will be higher.
Read MoreWhy was your pricing model defined this way?
The objective behind introducing Nephele is to address the cash flow constraints of startups and small-business ISVs and at the same time provide a seamless growth path as products go through the various phases of market validation, early adoption and mainstream adoption. As a startup, you integrate your application and back office systems once with Orion, and you set up your distribution systems...
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